bet365mx Privacy Policy

1. Types of Information Collected

bet365mx may collect the following types of information from you:

1.1 Personal Identification Information

• Full name and date of birth
• Email address
• Mobile number
• National ID card or passport details (for identity verification)
• Residential address

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and times

1.3 Technical and Usage Information

• IP address and device type
• Browser information and operating system
• Time spent on the site and list of pages visited
• Gaming and betting history

2. How Information Is Collected

We collect information in the following ways:

• Information provided directly: Information you provide yourself during account registration, identity verification, financial transactions, and support contacts.
• Automatic collection: Information collected automatically through cookies, log files, and similar technologies while you use our website.
• From third parties: Information received through identity verification services or payment processors.

3. Purpose of Using Information

bet365mx uses the information collected from you for the following purposes:

• To create, manage, and secure accounts
• To verify age and identity (to ensure the 21+ age requirement is met)
• To complete financial transactions and process deposits and withdrawals
• To provide gaming and betting services
• To ensure compliance with applicable laws and regulations
• To detect and prevent fraudulent activity
• To provide customer support
• To inform you about relevant offers and promotions (based on your consent)
• To improve the quality of our website and services
• To ensure responsible gaming and monitor problematic behavior

4. Information Storage and Security

bet365mx gives the highest priority to the security of your personal information. Details of our security measures are described below:

4.1 Encryption Technology

All data transfers on our website are secured through SSL (Secure Socket Layer) encryption technology. This ensures that no third party can view or alter any information exchanged between you and our servers.

4.2 Access Control

Only authorized personnel can access your information and they are required to follow strict confidentiality rules. All access is logged and regularly audited.

4.3 Secure Infrastructure

Our server infrastructure is kept secure through state-of-the-art firewalls, intrusion detection systems, and regular security audits.

5. Sharing Information with Third Parties

bet365mx does not sell your personal information or share it without permission. However, information may be shared in the following circumstances:

5.1 Service Providers

Third-party service providers required to operate our services, such as payment processors (bKash, Nagad, Rocket), identity verification services, and game providers. All such parties operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, requests from government regulatory bodies, or applicable laws. In such cases, we disclose only the minimum information necessary.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities for anti-money laundering (AML) purposes and to prevent fraudulent activity.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bet365mx website. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential cookies: Essential for the core functionality of the website (login sessions, security).
• Functionality cookies: To remember your preferences and settings.
• Analytics cookies: To monitor and improve website usage.

6.2 Cookie Control

You can control cookies through your browser settings. However, disabling some cookies may cause certain website features to stop working.

7. Your Rights

As a user of bet365mx, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that the use of your information be limited for specific purposes.
• Right to object: The right to object to the processing of your information in certain circumstances.
• Right to portability: The right to receive your information in a structured digital format.

To exercise any of the above rights, please contact our support team. We will process your request in a timely manner.

8. Protection of Minors' Information

bet365mx is for users aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is mandatory at registration and users under 21 are not permitted to create an account.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

9. Data Retention Period

We retain your information for as long as it is needed. The specific criteria are as follows:

• While the account is active: all information is retained.
• After the account is closed: financial records and identity-related information may be retained for a specified period in accordance with legal obligations.
• Transaction records are kept for the period required under anti-money laundering (AML) regulations.

Once the designated time period has passed, your information is securely deleted or anonymised.

10. Changes to This Policy

bet365mx may update this privacy policy from time to time. For any significant changes, we will:

• Post a clear notice on the website
• Notify you at your registered email address
• Update the "Last Updated" date at the top of the page

Continuing to use our services after a change means you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

11. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways: